Terms & Conditions

Gekostar Limited supply toys, comics and all kinds of popular culture products for people around the world.

Products, prices and promotions offered online on any of our selling platforms may be different and mutually exclusive.

On the Gekostar website all orders are taken as a “request to supply”. Such requests include the obligation to pay for the goods.

Placing an order

Orders are placed on the system as request reservations with card payment details held and processed by Paypal.

Order acknowledgements are emailed to Customers. The order acknowledgement is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly.

You must be 18 years or over to make web and Mail purchases and we reserve the right to accept or reject any order for any reason at our absolute discretion.

No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open “requests to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.

Pre-Orders and Back Orders

Gekostar Limited carries extensive stocks, even so, many items offered through the website and in print media are “Pre-Order”, or “Back Order”.

Pre-order products are those in design, the early stages of manufacture, printing or reprinting and transit. Where possible we shall indicate anticipated release, or arrival dates, (which are always subject to change). Manufacture and shipping is inherently flexible and subject to unforeseeable changes. There is no guarantee that any anticipated release, arrival, or re-supply date(s) will be adhered to. Therefore it is mandatory for the Customer to accept that any particular 30, 60, 90 day or greater window of delivery dates is subject to change. We shall endeavour to advise all Customers of revised availability dates, but the information is, as always, governed by Supplier information. Additionally, such items may also have limited production runs or be restricted in other ways.

Back Orders/Re-Orders

Back Order products are items which have been in stock, have sold out, and are on re-order from the Supplier or Publisher. Back Orders are placed in good faith by Gekostar Limited and are re-supplied to us within acceptable time frames. However, outside circumstances can intervene.

We shall always do our best to keep Customers appraised of any delay.

When products do arrive they are normally shipped the same day Monday to Friday.

Orders are placed on the system through Paypal are received to us as “Order Payed”, which is a cash with order process.

Gekostar Limited only charge cards for the actual item(s) being shipped plus postage (if applicable).

Card Security when ordering through the website

When ordering, your card details are secure. Gekostar Limited does not keep your card data. Gekostar Limited use the services the payment service provider (PSP) Paypal, this is the choice of the customer.

Paypal Payment Process

PayPal advertises itself as the safer, easier way to pay and get paid online. The service allows anyone to securely pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

Customers should note that when paying by PayPal the money will be debited from your account by Paypal for the FULL amount of your order, at the time of your order, irrespective of when the goods may be ready to ship. (See Pre-order section)

The PayPal service therefore, although extremely secure, is similar to, and handled as a cash transfer. In other words, Paypal is a cash with order payment.

Product Information

We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order request based on any incorrect price, description or availability. Such corrections may be made even after an order has been acknowledged. If the price at which you have requested goods is incorrect you will have the right to cancel.

There is normally no minimum or maximum order. But such may be specified or qualified in a particular promotion or offering. Some restrictions, such as, but not limited to, distribution rights and availability may also override. For instance, certain items may have a restriction imposed of “one per Customer/Address” and/or geographic areas, e.g. UK only.

Please note: Should any Customer or Customer Group place order requests that Gekostar Limited deems breaches restriction rules, Gekostar Limited reserves the right to discard and ignore those order requests. By the same token, product quality, qualifier or variation demands may disqualify customers from receiving items that are limited, short shipped, or do not attain their demand criteria.

Ordering (General)

When making order requests on line, you are invited to create an account. Account holders can check past orders and hold items in their shopping basket for possible future purchase. NB: such items are not “reserved”, they are a “wish list” When converting a “wish list” into an Order Request, the price and stock availability of the items requested will defer to the Web Site pricing and stock availability at the date of order request. The full amount of UK Postage, if applicable, on your whole order request is debited with your first shipment.

All major Credit/Debit cards accepted via Paypal. Access, Visa, Mastercard, JCB etc.

Shipments and returns

UK Delivery

Shipping details for mailing to mainland UK addresses are as follows:

Next Day Delivery = Royal Mail £2.99 including VAT (Orders before 2pm Monday to Thursday)

Free Delivery = Royal Mail 48hr Tracked

Free postage” items are “Free postage” for UK Mainland deliveries only. (1/2 Day Delivery)

Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, Isle of Man and Channel Isles where small delivery surcharges are added:

Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. GY 1 to 10, & JE 1 to 5 For the above postcodes: Please contact us for a quote or we will contact you once order has been received.

Customer requests for “Urgent” services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas.

Delivery Address: We shall deliver items only to the address given on the original order.

We use both Royal Mail & other Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier.

All electronic and digital products are specific to European Territories.

Delivery Period. If items are in stock then delivery is normally effected well within 2-7 days.

Items for future dated delivery are normally dispatched to arrive on day of national release. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted on the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.

Pre-Orders

In-Stock Items that are mixed with Pre-Order items will be shipped together when the full order is in stock. We cannot split orders up for shipping.

Delivery Worldwide

No Sales Contract will be formed until dispatch of the goods. Each contract so formed is specific to the items shipped. We accept orders (requests to supply) from outside the UK with Credit Card through Paypal only. Shipments to addresses outside the UK are sent, when goods are ready, shipping paid. Overseas orders will ONLY be delivered to the Cardholder residential address and confirmed Paypal residential address.

Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Gekostar cannot be held responsible for any delays or fees imposed.

Exchanges/Returns/Cancellations

Cancellations

Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a returns confirmation email from our Customer Service which will be sent to the email address registered on your account. Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be effected and returns procedure must be used after the goods have arrived and the buyer would then be responsible for returning the goods.

Returns

If you are not happy with your order or you have simply changed your mind you can return the item(s) within 30 Days. The cancellation period will expire 30 calendar days after date of delivery. * This excludes comics, books and graphic novels.

Date of delivery is defined by tracking information. If tracking is not available then the “30 Days” will start at two working days after date of dispatch if order. All online Customers are emailed with date of dispatch information.

To start a cancellation or return please email orders@gekostar.co.uk or contact us on 0151 666 2245 and we help you with your return or order cancelation.

You must inform us of your decision to cancel in writing before the 30th day cancellation period expires. We will give you a returns reply, instructions and help you get things underway.

Please make sure all items are returned in original packaging with all seals intact and in the condition received. If the value of the goods are diminished by any amount as the result of damage by handling or on returning by the consumer Gekostar may recover that amount from the consumer, up to the full price payed.

 

Limitation of liability: Gekostar Limited shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Gekostar Limited are not liable for any other losses or compensation. Reimbursement will be made by the same means as payment was effected. All reimbursements are in £sterling.

Gekostar Limited reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.

Refund is normally made within 14 days of receiving the returned goods.

 

Damaged Returns

We always take care with the packing of our products, we send them out with care. But there are occasions that they occasionally receive damage by the delivery companies. If you have received any item(s) that are damaged in any way, then please can you follow the instructions below so that we can get this resolved for you as soon as possible. We will arrange the pickup of the item.

*Contact us when you can.

*Take photo(s) of outside, inside and contents of the box.

*Take photo(s) of the damaged item.

*Send the images to Gekostar via (orders@gekostar.co.uk)

We appreciate your time in the above instructions, this does help us improve our service..

Please Note: Items sold by Gekostar are of high quality, officially licensed and from reputable suppliers. There are occasions when items can be subject to slight imperfections to paintwork etc. These are industry accepted discrepancies. Our Suppliers, and we ourselves, do not accept returns or offer discount for these discrepancies.

 

Other Data

Order amends / changes / extra items. We normally process order requests in the same sequence as we receive them. Order amendments, changes and requests for extra items therefore have to be processed as new order requests. .

Queries. Please allow a period of up to 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.

All prices are in £ sterling and include VAT where applicable.

Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.

Intellectual Property & copyrights

All content of the website(s), Catalogue(s), brochures, newsletters, blogs or any other promotions or advertisements is the property of Gekostar Limited. All content is protected by Intellectual Property laws and copyright.

All trademarks appearing on the website(s), in the Catalogue(s), on brochures, newsletters or any other promotions or advertisements are the property of their respective owners.

The website may contain hyperlinks. These are provided as a customer service. Gekostar Limited are not responsible or liable for any involvement or transactions with such sites.

Use of any of our services indicates your full acceptance of these Term & Conditions, Gekostar Limited reserve the right to change, add or remove or modify these Terms & Conditions at any time. These Terms & Conditions are paramount and they supersede any and all terms that the customer may seek to request or impose.

Please check the T&C periodically.

Last updated January 2020

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