Returns

Returns

Under the Consumer Contracts Regulations 2013 you have the right to cancel within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery.

Date of delivery is defined within these Terms & Conditions as two working days after date of dispatch.. All online Customers are emailed with date of dispatch information.

To exercise your right of cancellation or return please email orders@gekostar.co.uk or contact us on 0151 666 2245 and we help you with your return or order cancelation.

You must inform us of your decision to cancel by clear statement before the 14 day cancellation period expires. Or send a request by old fashioned mail to; Gekostar Limited, 16 Grange Road West, Birkenhead, Wirral, CH41 4DA. In all cases we shall give you a returns reply and return instructions. All items must be returned within 14 calendar days.

All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”

Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed e.g. CDs, DVDs & PC / console games etc..

Limitation of liability: Gekostar Limited shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Gekostar Limited are not liable for any other losses or compensation. Reimbursement will be made by the same means as payment was effected. All reimbursements are in £sterling.

Gekostar Limited reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.

We may withhold reimbursement until after the returned goods have been received, or positive proof of dispatch is supplied.. Reimbursement is normally made within 14 days of receiving the returned goods.

 

Damaged Returns

We always take care with the packing of our products, we send them out with care. But there are occasions that while on route to our customers they receive damage for reasons that are not a fault of ours. If you have received an item that is damaged in any way, then please can you follow the following instructions so that we can process your order. We will arrange the pickup of the item.

*Contact us as soon as you can.

*Take photo(s) of outside, inside and contents of the box.

*Take photo(s) of the damaged item.

*Send the images to Gekostar via (info@gekostar.co.uk)

We appreciate your time in the above instructions, this will help us improve our service and help get any problem resolved as soon as possible.

Please Note: Items sold by Gekostar are of high quality, officially licensed and from reputable suppliers. There are occasions when items can be subject to slight imperfections to paintwork etc. These are industry accepted discrepancies. Our Suppliers, and ourselves, do not accept returns or offer discount for these.

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