Returns

Returns

If you are not happy with your order or you have simply changed your mind you can return the item(s) within 30 Days. The cancellation period will expire 30 calendar days after date of delivery. * This excludes comics, books and graphic novels.

Date of delivery is defined by tracking information. If tracking is not available then the “30 Days” will start at two working days after date of dispatch if order. All online Customers are emailed with date of dispatch information.

To start a cancellation or return please email orders@gekostar.co.uk or contact us on 0151 666 2245 and we help you with your return or order cancelation.

You must inform us of your decision to cancel in writing before the 30th day cancellation period expires. We will give you a returns reply, instructions and help you get things underway.

Please make sure all items are returned in original packaging with all seals intact and in the condition received. If the value of the goods are diminished by any amount as the result of damage by handling or on returning by the consumer Gekostar may recover that amount from the consumer, up to the full price payed.

 

Limitation of liability: Gekostar Limited shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Gekostar Limited are not liable for any other losses or compensation. Reimbursement will be made by the same means as payment was effected. All reimbursements are in £sterling.

Gekostar Limited reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.

Refund is normally made within 14 days of receiving the returned goods.

 

Damaged Returns

We always take care with the packing of our products, we send them out with care. But there are occasions that they occasionally receive damage by the delivery companies. If you have received any item(s) that are damaged in any way, then please can you follow the instructions below so that we can get this resolved for you as soon as possible. We will arrange the pickup of the item.

*Contact us when you can.

*Take photo(s) of outside, inside and contents of the box.

*Take photo(s) of the damaged item.

*Send the images to Gekostar via (orders@gekostar.co.uk)

We appreciate your time in the above instructions, this does help us improve our service..

Please Note: Items sold by Gekostar are of high quality, officially licensed and from reputable suppliers. There are occasions when items can be subject to slight imperfections to paintwork etc. These are industry accepted discrepancies. Our Suppliers, and we ourselves, do not accept returns or offer discount for these discrepancies.

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