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Shipments and returns
Shipping details for mailing to mainland UK addresses are as follows:
Next Day Delivery = Royal Mail £3.99 including VAT (Orders before 2pm Monday to Thursday)
Free Delivery = Royal Mail 48hr Tracked *(Orders must be £25 pounds or over order Value excluding postage)
Free postage” items are “Free postage” for UK Mainland deliveries only. (2-3 Day Delivery)
Mainland UK excludes Highlands and Islands, Northern Ireland, Scilly Isles, Isle of Wight, Isle of Man and Channel Isles where small delivery surcharges are added:
Postcodes affected are: ZE 1,2,3. HS 1 to 9, IV 1 to 63, KW 1 to 17, BT 1 to 29, IM 1 to 9 and IM 86, 87, & 99. GY 1 to 10, & JE 1 to 5 For the above postcodes: Please contact us for a quote or we will contact you once order has been received.
Customer requests for “Urgent” services are subject to availability. E.g. They may be suspended without notice, especially at very busy periods such as Christmas.
Delivery Address: We shall deliver items only to the address given on the original order.
We use both Royal Mail & other Couriers for deliveries. In all cases Postcodes and zip codes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by a Courier. If you do not arrange re- delivery with the Courier, and the parcel is returned to us we reserve the right to charge a reship fee.
All electronic and digital products are specific to European Territories.
Delivery Period. If items are in stock then delivery is normally effected well within 2-7 days.
Items for future dated delivery are normally dispatched to arrive on day of national release. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted on the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
In-Stock Items that are mixed with Pre-Order items will be shipped together when the full order is in stock. We cannot split orders up for shipping.
No Sales Contract will be formed until dispatch of the goods. Each contract so formed is specific to the items shipped. We accept orders (requests to supply) from outside the UK by Credit Card or Paypal only. Shipments to addresses outside the UK are sent, when goods are ready, shipping paid. Overseas orders will ONLY be delivered to the Cardholder residential address or confirmed Paypal residential address.
Please note that International Shipments are subject to Customs Inspection, clearance and possible allocation of excise duties. Gekostar cannot be held responsible for any delays or fees imposed.
Pre-Dispatch cancellation requests for individual stock lines can be accepted over the telephone, and by email. Such cancellations do not become effective until you receive a returns confirmation email from our Customer Service which will be sent to the email address registered on your account. Please note that if the item is already within the delivery process, e.g. goods are being picked and shipped from the warehouse, then cancellation cannot be effected and returns procedure must be used after the goods have arrived.
If there is a problem with any of the items that you have received please contact us immediately, we have a 14 Day window in which to effect returns or make claims.
Under the Consumer Contracts Regulations 2013 you have the right to cancel within fourteen calendar days of the goods being delivered. Under the Regulations the Customer is responsible for all carriage return costs. The cancellation period will expire 14 calendar days after date of delivery.
Date of delivery is defined within these Terms & Conditions as two working days after date of dispatch.. All online Customers are emailed with date of dispatch information.
To exercise your right of cancellation or return please email email@example.com or contact us on 0151 666 2245 and we help you with your return or order cancelation.
You must inform us of your decision to cancel by clear statement before the 14 day cancellation period expires. Or send a request by old fashioned mail to; Gekostar Limited, 16 Grange Road West, Birkenhead, Wirral, CH41 4DA. In all cases we shall give you a returns reply and return instructions. All items must be returned within 14 calendar days.
All items must be returned in original packaging with all seals intact and in re-saleable condition. The Consumer Contracts Regulations 2013 state that “If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price” “Handling” in this context is specified in the regulations as …”that might reasonably be allowed in a shop”
Sealed packaged goods will not be accepted if the packaging has been opened and the contents exposed e.g. CDs, DVDs & PC / console games etc..
Limitation of liability: Gekostar Limited shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with outbound postage (if any). Gekostar Limited are not liable for any other losses or compensation. Reimbursement will be made by the same means as payment was effected. All reimbursements are in £sterling.
Gekostar Limited reserve the right of deduction under the Regulations for any diminution of value as a result of Customer handling, use, health protection or hygiene.
We may withhold reimbursement until after the returned goods have been received, or positive proof of dispatch is supplied.. Reimbursement is normally made within 14 days of receiving the returned goods.
We always take care with the packing of our products, we send them out with care. But there are occasions that while on route to our customers they receive damage for reasons that are not a fault of ours. If you have received an item that is damaged in any way, then please can you follow the following instructions so that we can process your order. We will arrange the pickup of the item.
*Contact us as soon as you can.
*Take photo(s) of outside, inside and contents of the box.
*Take photo(s) of the damaged item.
*Send the images to Gekostar via (firstname.lastname@example.org)
We appreciate your time in the above instructions, this will help us improve our service and help get any problem resolved as soon as possible.
Order amends / changes / extra items. We normally process order requests in the same sequence as we receive them. Order amendments, changes and requests for extra items therefore have to be processed as new order requests. .
Queries. Please allow a period of up to 14 days after receiving your order acknowledgement to check on the status of your order. Initially look on the website(s) for updates. When querying by email, letter or telephone, please have your acknowledgement number to hand along with your full name & address and customer number.
All prices are in £ sterling and include VAT where applicable.
Ownership and title in the goods does not pass to the Customer until full, cleared payment has been received, and goods have been delivered.